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X-ORIGINAL-URL:https://intelligentafrica.com/
BEGIN:VEVENT
UID:MEC-417fbbf2e9d5a28a855a11894b2e795a@intelligentafrica.com
DTSTART:20191202T063000Z
DTEND:20191206T143000Z
DTSTAMP:20191105T074800Z
CREATED:20191105
LAST-MODIFIED:20191120
SUMMARY:Management Skills, Customer Care and Project Management for PA’s and Executive Secretaries
DESCRIPTION:[vc_row][vc_column][vc_message message_box_style=”solid” style=”square” message_box_color=”turquoise” icon_fontawesome=”fa fa-check”]NQF level 5,5 Credits towards a Higher Certificate in Management[/vc_message][vc_column_text]Today’s professional ‘PA / Secretary / Frontline staff’ is expected to assume management and technical responsibilities, often in the absence of their manager. They are expected to co-ordinate peers, supervise, identify and handle both decisions and crises. Not only is the PA / Secretary / Frontline Staff a very competent secretary, but also a time manager for both herself and her boss. You have to remember that unreasonable demands from the hierarchy within the company as well as clients always interfere in her daily duties.\nIt is necessary to know that the PA / Secretary / Frontline Staff’s/ responsibilities have no limits whatsoever and do not end when her/his boss is away, in fact their responsibilities increases during their bosses absence. All PA / Secretary / Frontline Staff’s want to be able to be dependent on their own abilities; they need to have confidence, which will allow them to exercise their own initiatives and skills. Once they have unleashed their full potential they will not only be able to work to their optimum capacity but also reach high performance levels expected by their executive team.[/vc_column_text][/vc_column][/vc_row][vc_tta_tabs style=”flat” shape=”square” color=”turquoise” spacing=”” gap=”5″ active_section=”1″ no_fill_content_area=”true” css=”.vc_custom_1573196144731{margin-bottom: 0px !important;border-bottom-width: 0px !important;padding-bottom: 0px !important;}”][vc_tta_section i_icon_fontawesome=”fa fa-question-circle” add_icon=”true” title=”Outcomes” tab_id=”1573123896514-0d2b5250-4d83″][vc_column_text]\n\nDeveloping skills for managing front office skills\nManaging interpersonal team processes to achieve required outputs\nEstablishing the relationship between different management levels and tasks in the organisation\nAcquiring good decision making skills\nImproving communication skills\nDemonstrating, planning and preparing communication for meetings and prepare meeting reports\nMinute taking and Report Writing\nDeveloping effective communication skills\n\n[/vc_column_text][/vc_tta_section][vc_tta_section i_icon_fontawesome=”fa fa-users” add_icon=”true” title=”Who Should Attend?” tab_id=”1573125031063-3daad1e7-d760″][vc_column_text]\n\nPersonal Assistants\nExecutive Secretaries\nAdministrative Assistants\nFrontline Personnel\nReceptionists\nCustomer Service Personnel\nDepartmental Secretaries\nOffice Administrators\nSupport Officers\n\n[/vc_column_text][/vc_tta_section][vc_tta_section i_icon_fontawesome=”fa fa-envelope” add_icon=”true” title=”I’m Interested” tab_id=”1573123896539-16a36379-a19c”]\n \n\n\n\n\n\n\n\n\n\n\nYour Name (required)\n     \nYour Email (required)\n     \nContact No (required)\n     \nCountry(required)\n    MauritiusSeychellesSouth Africa-----AfghanistanAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntigua and BarbudaArgentinaArmeniaArmeniaArubaAustraliaAustriaAzerbaijanAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBonaireBosnia and HerzegovinaBotswanaBouvet Island (Bouvetoya)BrazilBritish Indian Ocean Territory (Chagos Archipelago)British Virgin IslandsBrunei DarussalamBulgariaBurkina FasoBurundiCambodiaCameroonCape VerdeCayman IslandsCentral African RepublicChadChileChinaChristmas IslandCocos (Keeling) IslandsColombiaComorosCongoCongoCook IslandsCosta RicaCote d'IvoireCroatiaCubaCuraçaoCyprusCyprusCzech RepublicDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEthiopiaFalkland Islands (Malvinas)Faroe IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern TerritoriesGabonGambiaGeorgiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard Island and McDonald IslandsHoly See (Vatican City State)HondurasHong KongHungaryIcelandIndiaIndonesiaIranIraqIrelandIsle of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKazakhstanKenyaKiribatiKoreaKoreaKuwaitKyrgyz RepublicLao People's Democratic RepublicLatviaLebanonLesothoLiberiaLibyan Arab JamahiriyaLiechtensteinLithuaniaLuxembourgMacaoMacedoniaMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMicronesiaMoldovaMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNetherlands AntillesNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorthern Mariana IslandsNorwayOmanPakistanPalauPalestinian TerritoryPanamaPapua New GuineaParaguayPeruPhilippinesPitcairn IslandsPolandPortugalPuerto RicoQatarReunionRomaniaRussian FederationRwandaSaint BarthelemySaint HelenaSaint Kitts and NevisSaint LuciaSaint MartinSaint Pierre and MiquelonSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint Maarten (Netherlands)Slovakia (Slovak Republic)SloveniaSolomon IslandsSomaliaSouth AfricaSouth Georgia and the South Sandwich IslandsSpainSri LankaSudanSurinameSvalbard & Jan Mayen IslandsSwazilandSwedenSwitzerlandSyrian Arab RepublicTaiwanTajikistanTanzaniaThailandTimor-LesteTogoTokelauTongaTrinidad and TobagoTunisiaTurkeyTurkeyTurkmenistanTurks and Caicos IslandsTuvaluU.S. Virgin IslandsU.S. Minor Outlying IslandsUgandaUkraineUnited Arab EmiratesUruguayUzbekistanVanuatuVenezuelaVietnamWallis and FutunaWestern SaharaYemenZambiaZimbabwe \nCompany(required)\n     \nSubject\n     \nYour Message\n     \n\n[/vc_tta_section][vc_tta_section i_icon_fontawesome=”fa fa-certificate” add_icon=”true” title=”Accreditation” tab_id=”1573716645177-32c5fe9d-f8b8″][vc_column_text]NQF level 5,5 Credits towards a Higher Certificate in Management.  A Competency certificate can be earned, subject to successful completion of the POE/ Assessment in the specified period stipulated at the event. If a participant chooses not to complete the assessment, he/she will receive a certificate of attendance only\nThis workshop is aligned to the following unit standard(s)\n\nApply Client Services Techniques to Improve Service Delivery – SAQA US 242864\n\nOur Accreditation Partner\nIn terms of the Higher Education Act, all courses and programmes offered by Business Schools resort under the Council on Higher Education’s Quality Committee (CHE QC) for assessment and quality-assurance purposes. All courses offered by Southern Business School are registered through the prescribed higher education processes and are subject to internal quality assurance processes as far as moderation, assessment and accreditation are concerned. When short courses are aligned to modules of formal academic programmes of  Southern Business School, or SAQA Registered Unit standards, they are credit-bearing short courses. This status is also described in the Criterion Guideline document for Short Courses” from SAQA[/vc_column_text][/vc_tta_section][/vc_tta_tabs]\n
URL:https://intelligentafrica.com/courses/management-skills-customer-care-and-project-management-for-pas/
ORGANIZER;CN=Intelligent Africa:MAILTO:info@intelligentafrica.com
CATEGORIES:Management
LOCATION:73 Gladiator Street, Kempton Park Gauteng
ATTACH;FMTTYPE=image/jpeg:https://intelligentafrica.com/wp-content/uploads/2019/11/management.jpg
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