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X-ORIGINAL-URL:https://intelligentafrica.com/
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UID:MEC-ea3aed2bce2d893088e71e188ebca823@intelligentafrica.com
DTSTART:20251020
DTEND:20251023
DTSTAMP:20200827
CREATED:20200827
LAST-MODIFIED:20250813
SUMMARY:Management Skills, Customer Care and Project Management for PA’s, Executive Secretaries and Frontline Personnel
DESCRIPTION:Today’s professional ‘PA / Secretary / Frontline staff’ is expected to assume management and technical responsibilities, often in the absence of their manager. They are expected to co-ordinate peers, supervise, identify and handle both decisions and crises.\nNot only is the PA / Secretary / Frontline Staff a very competent secretary, but also a time manager for both herself and her boss. You have to remember that unreasonable demands from the hierarchy within the company as well as clients always interfere in her daily duties. It is necessary to know that the PA / Secretary /  Frontline Staff’s/ responsibilities have no limits whatsoever and do not end when her/his boss is away, in fact their responsibilities increases during their bosses absence. All PA / Secretary / Frontline Staff’s want to be able to be dependent on their own abilities; they need to have confidence, which will allow them to exercise their own initiatives and skills. Once they have unleashed their full potential they will not only be able to work to their optimum capacity but also reach high performance levels expected by their executive team.\nCourse Outcomes:\n\nDeveloping skills for managing front office skills\nManaging interpersonal team processes to achieve required outputs\nEstablishing the relationship between different management levels and tasks in the organisation\nAcquiring good decision making skills\nImproving communication skills\nDemonstrating, planning and preparing communication for meetings and prepare meeting reports\nMinute taking and Report Writing\nDeveloping effective communication skills\nUnderlining the basic processes in Project Management\n\nWho Should Attend?\n\nPersonal Assistants\nExecutive Secretaries\nAdministrative Assistants\nFrontline Personnel\nReceptionists\nCustomer Service Personnel\nDepartmental Secretaries\nOffice Administrators\nSupport Officers\n\n After successful completion of this 4-day course including the assessment and POE, you may earn credits towards the formal qualifications presented by STADIO.\n \n
URL:https://intelligentafrica.com/courses/management-skills/
ORGANIZER;CN=Intelligent Africa:MAILTO:info@intelligentafrica.com
CATEGORIES:Secretarial
LOCATION:Kempton Park, Johannesburg
ATTACH;FMTTYPE=image/jpeg:https://intelligentafrica.com/wp-content/uploads/2020/08/PAs-3.jpeg
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